Privacy policy

Effective Date: 01 Nov 2025

At Sāmya - Your Honest Pantry (“we”, “us”, “our”), protecting your privacy is one of our highest priorities. This Privacy Policy (“Policy”) describes the types of information we collect, how we use it, share it, retain it, protect it, and the rights you have regarding your information when you use our website, place an order, or otherwise interact with us.

1. What Information We Collect

We collect information in the following categories:

  • Personal Information: Your name, email address, shipping & billing address, phone number, payment information (through payment gateway), and other details you provide when you register for an account, place an order, or contact customer service.
  • Transactional Data: Information about your purchases, order number, products ordered, date/time of purchase, delivery details, returns or refunds, delivery instructions.
  • Technical & Usage Information: Your IP address, browser type and version, device type, operating system, pages you visit, links you click, time spent on pages, referring/exit pages, and other analytics data collected via cookies or similar technologies.
  • Communications Data: Records of your interactions with us, including emails, chat logs, phone calls and any customer service correspondence.
  • Preferences & Feedback: Your product preferences, delivery preferences, responses to surveys or feedback you provide, and opt‑in marketing communications preferences.

2. How We Use Your Information

We use your information for the following purposes:

  • To process, manage and fulfil your orders (including payment, delivery and any after‑sales service).
  • To communicate with you (order confirmations, shipping notifications, customer support replies, and responses to your requests or inquiries).
  • To improve our website, products, services and customer experience – for example by analysing usage patterns and feedback.
  • To personalise your experience on our site (for example, remembering your delivery address, order history, and preferences).
  • To conduct marketing and promotional activities (if you have opted‑in), including sending newsletters, offers, and information about new products.
  • To detect, prevent or respond to fraud or illegal activities, and to ensure compliance with applicable laws and regulations.
  • To maintain proper records and meet our legal or regulatory obligations.

3. Sharing and Disclosing Information

We will not sell your personal information to third parties. We will share information only in the following circumstances:

  • With service providers who help us operate our website, manage payments, process orders, handle shipping and delivery, or provide customer support. These service providers are given access only to the information necessary to perform their role, and they are contractually bound to protect your data.
  • With logistics or carrier partners engaged to deliver your order, providing them with the necessary delivery address and contact information.
  • With law enforcement, regulators or other authorities if compelled by law, a court order, or similar legal process.
  • With other parties only if you consent or if required to protect our rights, customers or the public.

4. Data Retention

We retain your personal information as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law. For example: your order history may be retained to assist with future orders, returns, audits or legal compliance. Once retention is no longer needed, we will securely delete or anonymise your data.

5. Security of Your Information

We implement appropriate physical, technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure or destruction. These include secure servers, encryption of sensitive data, access controls, and regular audits. However, no method of transmission over the internet or electronic storage is completely secure, we cannot guarantee absolute security.

6. Cookies, Tracking & Analytics

We use cookies and similar tracking technologies to collect usage and technical data. Cookies help us remember your preferences, understand how you use our website, and deliver relevant content.
 You may set your browser to refuse cookies or notify you when cookies are being sent. However, disabling cookies may affect the functionality and your shopping experience on our site.

7. Your Rights

Depending on applicable laws and jurisdiction, you have certain rights regarding your personal data, including:

  • To access the personal data we hold about you.
  • To request correction or update of your inaccurate or incomplete information.
  • To request that we delete or anonymise your personal data if it is no longer necessary for the purposes collected.
  • To withdraw your consent, or to opt out of certain processing.
  • To opt out of marketing communications at any time.
     We will respond to your request within a reasonable timeframe. To exercise your rights or for any queries, please contact us at care@samyafoods.in.

8. Third‑Party Websites

Our website may contain links to third‑party websites (such as payment gateways or carrier tracking links). We are not responsible for the privacy practices or content of those third‑party sites. You are encouraged to review their privacy policies before providing information.

9. Changes to this Policy

We may update this Policy from time to time. The “Effective Date” at the top will reflect when the latest version was approved. Please review the Policy periodically. Continued use of our website after changes indicates your acceptance of the updated Policy.

10. Contact Us

If you have questions, comments or concerns about this Policy or our data practices, please contact us at:
 Email: care@samyafoods.in
 Phone: +91 834 069 9566
 Address: M202, Grevillea, Magarpatta City, Hadapsar, Pune, Maharashtra - 411013