Terms of service

Effective Date: 01 November 2025

These Terms of Service (“Terms”) govern your access to and use of the website of Samya Your Honest Pantry (“we”, “us”, “our”), and the purchase of products from our site. By accessing or using the website or placing an order, you agree to be bound by these Terms in full. If you disagree with any part of these Terms, you must not use our website or place an order.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts in your jurisdiction to place an order. If you are using our site on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

2. Account Registration & Responsibility

  • If you register an account with us, you will choose a password and username. You are responsible for keeping your account login credentials secure and for all activities that occur under your account.
  • You agree to notify us immediately of any unauthorised use of your account or any other security breach.
  • We reserve the right to suspend or terminate your account, restrict access or cancel orders if we believe your account is being used in violation of these Terms.

3. Orders, Acceptance and Cancellation

  • When you place an order, you will receive an acknowledgement (order confirmation) via email or other means. This acknowledgement does not constitute acceptance of the order. Acceptance of your order occurs when we dispatch the products to you (or otherwise notify you that your order has been accepted).
  • We reserve the right to refuse or cancel any order at any time, for any reason (including but not limited to: product or service availability, errors in pricing or product description, fraudulent or unlawful order activity).
  • If we cancel an order after you have been charged, we will refund you the full amount in the manner of original payment or as otherwise agreed.

4. Pricing, Payment & Taxes

  • All prices are in Indian Rupees (INR) unless otherwise stated, and include applicable taxes unless stated.
  • Prices and availability of products are subject to change without notice. We endeavour to keep the website updated, but cannot guarantee that all pricing or product availability information is always fully accurate.
  • Payment must be made through the payment methods enabled on our site at the time of purchasing. The order will only be dispatched once payment is successfully received and verified.
  • You are responsible for checking that the payment information you provide is correct and complies with applicable laws.

5. Intellectual Property

  • All content on the website, including text, graphics, logos, images, videos, software, and domain name, is owned or licensed by Sāmya - Your Honest Pantry.
  • You may not copy, reproduce, distribute, modify, display or create derivative works of our content without prior written permission.
  • All trademarks, service marks, and logos are proprietary and may not be used without our express written permission.

6. Use of the Website & Prohibited Conduct

You agree not to use the site for any unlawful purpose or any purpose prohibited by these Terms. Prohibited conduct includes (but is not limited to):

  • Misrepresenting your identity or contact information;
  • Using the site to harass, abuse, or harm another person;
  • Interfering with security-related features of the site;
  • Attempting to gain unauthorised access to any portion of the site or other systems;
  • Using the site in a way that violates any law or regulation.

7. Product Information & Usage

  • We aim to provide accurate descriptions, images, and specifications of the products. However, we do not guarantee that product descriptions are fully accurate, complete, or error‑free.
  • Colours, textures, or sizes may vary slightly from website images depending on device and browser.
  • You agree to use products in accordance with any instructions provided (especially for perishable goods, dietary/health guidance, or storage instructions).
  • We do not provide professional advice (e.g., medical, dietary) — if in doubt, consult a qualified professional.

8. Limitation of Liability & Disclaimers

  • To the extent permitted by law, our liability to you for any direct loss or damage arising from your use of the website or purchase of products shall not exceed the total amount paid by you for the particular product giving rise to the claim.
  • We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, loss of business or data, whether based in contract, tort (including negligence) or otherwise.
  • The website and services are provided “as is” and “as available”. We make no warranties or representations (express or implied) regarding the site’s accuracy, reliability, or availability, or the suitability of products for your particular purpose.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence or for any other liability which cannot be excluded or limited under applicable law.

9. Force Majeure

We will not be liable for any delay or failure in performing our obligations under these Terms if such delay or failure is due to a cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental restrictions, strikes, transport disruptions, or power failures.

10. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any dispute arising out of or in connection with these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in Pune City, India.
  • Before initiating legal action, you agree to first contact us so we may attempt to resolve the matter amicably.

11. Entire Agreement & Amendments

These Terms (together with our Privacy Policy, Shipping Policy, and Return & Refund Policy) constitute the entire agreement between you and us regarding your use of the website and purchase of products. We may update these Terms from time to time. We will notify you of significant changes by posting the updated Terms on our website and updating the Effective Date.

12. Contact Information

If you have any queries or concerns about these Terms, please contact us at:
Email: care@samyafoods.in
Phone: +91 834 069 9566
Address: M202, Grevillea, Magarpatta City, Hadapsar, Pune, Maharashtra - 411013